1.How do I cancel my order?

After your order is successfully paid, you can check the status of your order in your account order details.

If the order is not yet packaged for shipment, you can cancel the order in your account order details

You can cancel your order within 1 hour of placing it. 

After 1 hour, our order will enter the packing process. 

Once packed, the order cannot be canceled. 

Please understand our work.

2.What if the Garage Door Lock is damaged in transit?

We are sorry that you did not receive the Garage Door Lock product intact. 

Please send your unboxing video and proof of purchase to [email protected] and we will contact the courier company to take care of it.

3.How do I return the Garage Door Lock product?

Our returns are valid until 14 natural days after the Garage Door Lock arrives. 

If you receive the Garage Door Lock more than 14 natural days, we will not be able to offer you a return or exchange. 

To return an item of Garage Door Lock, please contact us at [email protected] before returning it. 

If you send back the return courier directly without prior notice to us, we will choose to reject it.

Please wrap our Garage Door Lock products in their original packaging and double check that the packaging is complete when you do your return.

 Garage Door Lock returns must require instructions, nuts, and other accessories. 

Our Garage Door Lock must be brand new and not affect secondary sales, if not, we will not refund you.

Our return address is: 919 S Val Vista Dr, Mesa, Arizona.

Please send us the name of the courier company and the courier number to [email protected] after you send the courier so that we can process your return quickly.

4.Return fee

Brand new Garage Door Lockproducts purchased on our website that do not affect secondary sales.

Returns can be made within the return period by contacting customer service.

If a Garage Door Lock product has a non-human caused quality issue within 14 natural days of receipt, shipping charges will be borne by Locksremotes.com.

If the return is due to personal reasons (such as do not like / do not want, etc.), the shipping cost of the return will be borne by the customer.

Locksremotes.com will not charge you to relist items.

5.Refund amount arrival time

Once the returned Garage Door Lock arrives at Locksremotes.com’s warehouse and passes a successful inspection, the refund process will begin.

The refund amount will be returned to your payment account within 1-2 business days.

The exact refund time depends on your payment method, so please be patient.

6.Do our products come with a warranty?

OurGarage Door Lockproducts are covered by a 6-month warranty.

If our Garage Door Lock is damaged within 6 months for reasons not caused by human factors, we can arrange a free warranty for you.

The warranty period for Garage Door Lock products is effective from the time you sign for the product until the time it is delivered by courier.

If there is a non-human caused breakage within the warranty period, please send the product picture, product order number, warranty card photo and the reason of breakage to [email protected], we will arrange for you to return to the factory for free repair after confirmation. 

Please send your Garage Door Lock product to 919 S Val Vista Dr, Mesa, Arizona, we do not charge for the repair, the courier cost is borne by the customer.

When returning your Garage Door Lock product, please pack your Garage Door Lock product and include the warranty card.

If the warranty card piece is lost, defaced or broken, normal repair charges will apply.